Your feedback helps us improve the programs and services we provide to the screen industry. Below is some information that may be useful if you wish to submit a complaint or have feedback for VicScreen.
Please raise any issues with your main point of contact at VicScreen and remember, all communication between you and VicScreen staff should be respectful. If the outcome is unsatisfactory, you may submit a formal complaint in the following ways:
Mail: VicScreen Business Support Officer, 563 Bourke Street, Melbourne VIC 3000
Telephone: 9660 3200 and leave a message
Email: feedback@vicscreen.vic.gov.au
We will acknowledge receipt of a complaint within three days. We aim for an outcome within 10 working days, and we’ll contact you if things are taking longer. All complaints will be handled in an impartial, confidential and fair manner. We accept and respond to anonymous complaints, however there may be limitations to what we can do if you cannot be contacted, or your identity disclosed.
VicScreen welcomes feedback and will usually address the feedback without providing a response. Feedback can be made by emailing us at: feedback@vicscreen.vic.gov.au
If you have any questions about providing feedback or making a complaint, please email us at: contact@vicscreen.vic.gov.au